7. Troubleshooting
Common issues with TrakStation and TrakPods as listed in the table below with possible remedies. In some cases the software issues experienced have already been solved in a recent software release. Check the update page for more information and to see if you have the latest versions of software for your TrakStation and TrakPods.
| Issue | TrakStation Error message | Remedy |
| Connected TrakPods not appearing on home screen. | NA | Check that the TrakPods is properly added and saved to the Authenticated Pods list. |
| Red border surrounds TrakPod(s) on home screen. | Error: Could not detect selected TrakPod! Check USB and Power cable connections. (Failed to Parse request)
Error: Internal Server Error (error) |
This may impact only one TrakPod or all TrakPods. If only one TrakPod focus on that one TrakPod’s USB connections.
Check all USB cable connections at TrakPod, USB hub, and TrakStation and power connection for USB hub. Especially check the USB cable connection at the back of the TrakPod. If observed following a reboot of the TrakStation, physically disconnect all of the TrakPod USB cables from the USB hub and then reconnect them. |
| pH measurements are less than 6 or 10. | NA | Check that a properly-prepared sensor containing media and oil is in the fixture. Ensure the correct pHID is being used. |
| QC Alignment test produces errors | Error: No Signal (X of 3 attempts). Please ensure QC alignment tool is on fixture | Check fixture assembly and the presence of QC2 Alignment tool. Confirm the correct fiber optic is being tested by pressing the “Find Fiber” button and observing 3 green flashes from the fiber optic fixture. |
| QC Alignment test produces errors | Error: Fail- Sensor on fixture (X of 3 attempts). Please use the black QC alignment tool | QC Alignment test recognized a test sensor is on the fixture. Please remove any items that are in the fiber optic fixture and place the black QC alignment tool firmly in the fixture. Re-attempt QC testing. |
| QC Alignment test produces errors | Error: Low FR Signal (X of 3 attempts). Please Check fixture and test again. | Ensure QC2 Alignment tool is sitting completely on the fiber optic fixture. Ensure correct serial number QC2 Alignment tool is being used. Check the condition of the fiber optic cable, ensuring the fiber optic cable is not compressed or damaged. |
| QC Alignment test produces errors | Error: QC Test Failed. (X of 3 attempts) Please test again. | QC test will allow for 3 failed test attempts before a realignment to change the gains of the TrakPod occurs. If an error code occurs after re-alignment, contact support to further resolve this issue. |
| Cannot run a QC Alignment Test | You cannot run a QC Test without setting a QC Alignment ID. Program QC Alignment ID in Supervisor menu! | Prior to first running a QC Alignment test you will need to program the QC2 Alignment information in the supervisor’s lock menu. |
| TrakPods are not responding on TrakStation interface. | Error:(error) | Communication service to TrakPods has stopped unexpectedly, normally it will restart on its own. If this persists, reboot the TrakStation |
| TrakStation or TrakPod update has error. | Error:(error) | If this appears during software update processes it means there is no USB flash drive detected. |
| TrakStation screen shows signs of screen burn-in or displays ghost image of previous pH testing | NA | If screen burn is significant enough to affect everyday use, contact your support contacts to further resolve this issue or replace the TrakStation tablet. |
| USB flash drive not recognized or working for data downloads | Error: Could not detect USB drive! Connect a TrakStation-support USB device and repeat data download. Or, access data file through email or remote access functions | The USB drive type or format may not be supported. Check this page for details. |
| Cannot enter QC Alignment ID | Error: Input failed validation, please verify input and try again Error: QC Alignment ID not valid |
The QC Alignment ID is not correctly entered. Check that the dashes are included in the entry and that zeros and the letter “o” are not mistaken. |
| Adding and Removing TrakPods is not working. | localhost:8080 says: You must select an authenticated (or a non-authenticated) pod to add / remove / delete. | When adding or removing TrakPods, be sure to select a TrakPod prior to trying to change its status. |
| Forgot PIN for supervisor access | Incorrect PIN Please contact support [RESETCODE] | If you have changed your PIN from the default 12345 and forgotten your TrakStation PIN for accessing the locked settings, contact support with your reset code and the PIN can be changed with an override code. |
| pHID is not recognized by TrakPod | Error: The pHID entered was not recognized. This TrakPod may only be used with [COMPANY NAME] pH sensors Error: The pH reading request was denied by pod. |
Check that the code is typed correctly.
If the TrakStation informs you to contact a certain company representative, the TrakPod you are trying to use requires sv2 sensors which have been setup specifically for that product. For example: TrakPods in ESCO Miri Incubators require sv2 sensors obtained through your ESCO representatives. |
| pH seems unexpected either consistently off or changing over time in unexpected way. | NA | Several different causes can be at play. Visit this page to see some common pH trends and match one to your conditions.
Contact your support contacts with any additional questions. |
Additional assistance troubleshooting is available from your support contacts. See Section 8 Support.